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20171111230452.0 |
| 008 |
110212s2011 gr a bm 000 0 eng d |
| 100 |
1 |
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|a Tsantsani, Eleni
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| 245 |
1 |
0 |
|a Links among satisafction, loyalty and financial performance :
|b evidence from greek financial institutions /
|c Eleni Tsantsani
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| 260 |
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|a Thessaloniki:
|b International Hellenic University,
|c 2011
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| 300 |
|
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|a 54 p. :
|b ill. ;
|c 30 cm
|
| 500 |
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|a Supervisor: Dr. C. Groce
|
| 504 |
|
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|a Includes bibliographical references (p. 46-54)
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| 650 |
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0 |
|a Banks and banking
|z Greece
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| 650 |
|
0 |
|a Customer services
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| 650 |
|
0 |
|a Banks and banking
|x Customers services
|
| 650 |
|
0 |
|a Customer services
|x Management
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| 650 |
|
0 |
|a Dissertations, Academic
|
| 952 |
|
|
|a GR-ThIHU
|b 59cc1f066c5ad13446f84478
|c 998a
|d 945l
|e THESIS BF/15/2010
|t 1
|x m
|z Books
|
