Business process change : a guide for business managers and BPM and six sigma professionals /

Main Author: Harmon, Paul, 1942-
Format: Book
Language:English
Published: Amsterdam : Elsevier/Morgan Kaufmann Publishers, c2007.
Edition:2nd ed.
Subjects:
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008 070514s2007 ne ab b 001 0 eng
020 |a 9780123741523 (pbk. : alk. paper) 
040 |a DLC 
050 |a HF5548.32  |b .H367 2007 
082 |2 22  |a 658.4/06 
100 1 |a Harmon, Paul,  |d 1942- 
245 1 |a Business process change :  |b a guide for business managers and BPM and six sigma professionals /  |c Paul Harmon ; foreword by Tom Davenport. 
250 1 |a 2nd ed. 
260 1 |a Amsterdam :  |b Elsevier/Morgan Kaufmann Publishers,  |c c2007. 
300 1 |a xli, 549 p. :  |b ill., map ;  |c 24 cm. 
504 1 |a Includes bibliographical references and index. 
650 1 |a Electronic commerce 
650 1 |a Organizational change 
650 1 |a System design 
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