Crisis management by apology : corporate responses to allegations of wrongdoing /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Mahwah, N.J. :
Lawrence Erlbaum Associates,
2006.
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| Subjects: |
| Physical Description: | ix, 250 p. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 219-240) and indexes. |
| ISBN: | 0805837884 (c. : alk. paper) |