Process innovation : reengineering work through information technology /
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| Format: | Book |
| Language: | English |
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Boston, Mass. :
Harvard Business School Press,
c1993.
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| Subjects: |
Table of Contents:
- The nature of process innovation
- Selecting processes for innovation
- Information technology as an enabler of process innovation
- Processes and information
- Organizational and human resource enablers of process change
- Creating a process vision
- Understanding and improving existing processes
- Designing and implementing the new process and organization
- Process innovation and the management of organizational change
- Implementing process innovation with information technology
- Product and service development and delivery processes
- Customer-facing processes
- Management processes
- Summary and conclusions
- Appendix A: Companies involved in the research
- Appendix B: The origins of process innovation.