Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /
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| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2003
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| Physical Description: | xiv, 386 σ. : εικ. ; 23 εκ. |
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| Bibliography: | Περιέχει ευρετήριο |
| ISBN: | 0071418210 |