Description: Evaluating reference services :

Main Author:	Whitlatch, Jo Bell.
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 2000.
Subjects:	Reference services (Libraries) > Evaluation. Library Services. Evaluation Studies. Bibliothèques > Services de référence > Évaluation. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.

Physical Description:	1 online resource (vi, 226 pages)
Bibliography:	Includes bibliographical references and index.
ISBN:	0838999654 9780838999653