Crucial conversations : tools for talking when stakes are high /
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c2012.
|
| Edition: | 2nd ed. |
| Subjects: |
Table of Contents:
- What's a crucial conversation? : and who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning.