Crucial conversations : tools for talking when stakes are high /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c2012.
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | xviii, 244 p. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 31) and index. |
| ISBN: | 9780071771320(pbk.:alk.paper) 0071771328(pbk.:alk.paper) |