Cover Image

Resolving conflicts on the job /

Main Author: Withers, Bill.
Other Authors: Wisinski, Jerry.
Format: Book
Language:English
Published: New York : AMACOM, ©2007.
Edition:2nd ed.
Series:WorkSmart
Subjects:
Conflict management.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=214583
Table of Contents:
  • A brief overview of conflict
  • Why people fight at work
  • Five ways to engage conflict
  • Ways to listen
  • Ways to give (and receive) feedback
  • Conflict styles
  • Staying cool in a conflict
  • Ways to engage conflict on the job
  • up, down, and sideways
  • Ways to work with teams in conflict
  • Can all this conflict be good for me?
  • Why do I care?

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