Business process outsourcing : process, strategies, and contracts /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
©2007.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=190523 |
Table of Contents:
- Overview
- Planning Stage
- Selecting the Vendor
- Negotiations: Strategy and Process
- Business Process Outsourcing Contract
- Measuring Performance
- Human Resources
- Transformational Outsourcing
- International Considerations
- Information Privacy and Security Issues / Françoise Gilbert
- Exhibits and Ancillary Agreements
- Postnegotiation Activities
- Renegotiation and Termination.