LEADER 01758nam a2200349 a 4500
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008 061127s2003 ilu ob 001 0 eng d
020 |a 0838999301  |q (electronic bk.) 
020 |a 9780838999301  |q (electronic bk.) 
020 |a 9780838908501  |q (alk. paper) 
020 |a 0838908500  |q (alk. paper) 
040 |a N$T  |b eng  |e pn 
050 4 |a Z711.45  |b .C64 2003eb 
100 1 |a Coffman, Steve. 
245 1 0 |a Going live :  |b starting and running a virtual reference service /  |c Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. 
260 |a Chicago :  |b American Library Association,  |c 2003. 
300 |a 1 online resource (viii, 182 pages) 
504 |a Includes bibliographical references (pages 157-176) and index. 
505 0 |a Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? 
650 0 |a Electronic reference services (Libraries) 
650 0 |a Internet in library reference services. 
650 6 |a Bibliothèques  |x Services de référence électroniques. 
650 6 |a Internet dans les services de référence (Bibliothèques) 
650 7 |a LANGUAGE ARTS & DISCIPLINES  |x Library & Information Science  |x General. 
650 7 |a Electronic reference services (Libraries) 
650 7 |a Internet in library reference services. 
650 1 7 |a Inlichtingenwerk (dienstverlening) 
650 1 7 |a Digitale bibliotheken. 
650 7 |a Serviço de referência. 
856 4 0 |a Internet.  |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=173254 
952 |a CY-NiOUC  |b 5a0466706c5ad14ac1eeee1a  |c 998a  |d 945l  |e -  |t 1  |x m  |z Books