Cover Image

Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! /

Main Author:	Doane, Darryl S.
Other Authors:	Sloat, Rose D.
Format:	Book
Language:	English
Published:	Amherst, MA : HRD Press, ©2001.
Subjects:	Customer services. BUSINESS & ECONOMICS > Customer Relations.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135958

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