Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! /
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| Format: | Book |
| Language: | English |
| Published: |
Amherst, MA :
HRD Press,
©2001.
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| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135958 |
| Physical Description: | 1 online resource (119 pages) |
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| ISBN: | 1423716361 9781423716365 |