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00986nam a2200265 a 4500 |
| 001 |
1885265 |
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20171111234710.0 |
| 008 |
000807s1992 nyua ob 000 0 eng d |
| 020 |
|
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|a 0585199000
|q (electronic bk.)
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| 020 |
|
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|a 9780585199009
|q (electronic bk.)
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| 020 |
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|a 9780814477847
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| 020 |
|
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|a 0814477844
|z 0814477844
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| 040 |
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|a N$T
|b eng
|e pn
|
| 050 |
|
4 |
|a HF5415.5
|b .B436 1992eb
|
| 100 |
1 |
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|a Bell, Chip R.
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| 245 |
1 |
0 |
|a Managing knock your socks off service /
|c Chip R. Bell and Ron Zemke.
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| 260 |
|
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|a New York :
|b AMACOM,
|c ©1992.
|
| 300 |
|
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|a 1 online resource (xii, 210 pages) :
|b illustrations
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| 504 |
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|a Includes bibliographical references (pages 207-208).
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| 650 |
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0 |
|a Customer services.
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| 650 |
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2 |
|a Consumer Behavior.
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|
| 700 |
1 |
|
|a Zemke, Ron.
|
| 856 |
4 |
0 |
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16202
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| 952 |
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|a CY-NiOUC
|b 5a0463456c5ad14ac1ee9100
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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