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01031nam a2200265 a 4500 |
| 001 |
1885213 |
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20171111234710.0 |
| 008 |
000807s1998 nyua ob 000 0 eng d |
| 020 |
|
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|a 0585119511
|q (electronic bk.)
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| 020 |
|
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|a 9780585119519
|q (electronic bk.)
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| 020 |
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|a 9780814479704
|q (alk. paper)
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| 020 |
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|a 0814479707
|q (alk. paper)
|z 0814479707
|q (alk. paper)
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| 040 |
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|a N$T
|b eng
|e pn
|
| 050 |
|
4 |
|a HF5415.5
|b .A53 1998eb
|
| 100 |
1 |
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|a Anderson, Kristin,
|d 1962-
|
| 245 |
1 |
0 |
|a Delivering knock your socks off service /
|c Kristin Anderson, Ron Zemke.
|
| 250 |
|
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|a Rev. ed.
|
| 260 |
|
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|a New York :
|b AMACOM,
|c ©1998.
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| 300 |
|
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|a 1 online resource (ix, 149 pages) :
|b illustrations
|
| 504 |
|
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|a Includes bibliographical references (pages 145-147).
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|
| 700 |
1 |
|
|a Zemke, Ron.
|
| 856 |
4 |
0 |
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16192
|
| 952 |
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|a CY-NiOUC
|b 5a0463446c5ad14ac1ee90c8
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
