Why didn't I say that?! : what to say and how to say it in tough situations on the job /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM,
©1994.
|
| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2009 |
Table of Contents:
- Four basic steps to effective communication
- Giving feedback
- Problem solving
- Encouraging others
- Interviewing prospective employees
- Providing effective orientation
- Reviews and appraisals
- Coaching to improve performance
- Coaching for growth and development
- Communicating with difficult people
- Managing differences
- Investigating harassment claims
- Building relationships
- Taking corrective action: performance, probation and dismissal
- Firing rule breakers
- Implementing the decision to downsize.