Why didn't I say that?! : what to say and how to say it in tough situations on the job /

Main Author: Weiss, Donald H., 1936-
Format: Book
Language:English
Published: New York : AMACOM, ©1994.
Subjects:
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2009
LEADER 01654nam a2200265 a 4500
001 1879862
005 20171111234702.0
008 940419s1994 nyua o 001 0 eng d
020 |a 0585022895  |q (electronic bk.) 
020 |a 9780585022895  |q (electronic bk.)  |z 0814402097 
040 |a N$T  |b eng  |e pn 
050 4 |a HF5549.5.C6  |b W448 1994eb 
100 1 |a Weiss, Donald H.,  |d 1936- 
245 1 0 |a Why didn't I say that?! :  |b what to say and how to say it in tough situations on the job /  |c Donald H. Weiss. 
260 |a New York :  |b AMACOM,  |c ©1994. 
300 |a 1 online resource (x, 210 pages) :  |b illustrations 
500 |a On t.p. "that" is underlined in title. 
505 1 |a Four basic steps to effective communication -- Giving feedback -- Problem solving -- Encouraging others -- Interviewing prospective employees -- Providing effective orientation -- Reviews and appraisals -- Coaching to improve performance -- Coaching for growth and development -- Communicating with difficult people -- Managing differences -- Investigating harassment claims -- Building relationships -- Taking corrective action: performance, probation and dismissal -- Firing rule breakers -- Implementing the decision to downsize. 
650 0 |a Communication in personnel management. 
650 0 |a Interpersonal communication. 
650 7 |a BUSINESS & ECONOMICS  |x Motivational. 
650 7 |a BUSINESS & ECONOMICS  |x Mentoring & Coaching. 
650 7 |a Communication in personnel management. 
856 4 0 |a Interpersonal communication.  |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2009 
952 |a CY-NiOUC  |b 5a0462846c5ad14ac1ee79d8  |c 998a  |d 945l  |e -  |t 1  |x m  |z Books