Fearless facilitation the ultimate field guide to engaging (and involving!) your audience /
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| Format: | Book |
| Language: | English |
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San Francisco :
Jossey-Bass & Pfeiffer Imprints, Wiley,
2013.
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10677734 |
Table of Contents:
- Preface
- Acknowledgments
- About the authors
- Introduction
- Heard on the street : the audience does know!
- The audience doesn't lie
- It's about time!
- It all begins with courage
- Keys to facilitate fearlessly
- And on a final and very important note
- Organic facilitation
- Organic facilitation is less known
- Organic facilitation is healthier in the long run
- Organic facilitation takes time to perfect (or, actually, make appear imperfect)
- Intimacy is key
- The fourth wall
- The wall it's ok to break
- Food, fun, and safety
- Tools for your fearless tool bag
- Rules for breaking the wall
- Dance naked! : the wisdom is in the room
- How to work (and not work) the room
- How fred friedman broke the fourth wall
- Have fun with one or with one hundred
- Take it professionally, not personally
- As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way
- Be ready to adapt
- Know that you can't win them all
- Yes, facilitation works with very large audiences!
- Adapting to an unexpectedly small audience
- Coach's comments
- Dialogue not monologue (worse, duologue)
- Conversation is not easy for most
- Can you converse without a cocktail?
- Conversation: begin at the beginning
- The break is never really a break
- Dialogue during your meeting
- Dialogue post-meeting
- Coach's comments
- The set-up: making it happen
- The learning environment
- You can always facilitate, no matter the circumstances
- Lessons from one executive's transformation
- Coach's comments
- Listen live, then disappear!
- What oprah and larry know
- What the best do not do
- What the journalist uncovers
- What the orchestra conductor knows
- What the sales professional knows
- Really good facilitators use these questions
- Really good facilitators avoid these questions
- What listening live is not
- Timing is everything
- Your natural resources
- Coach's comments
- Go with it!
- Take what they give you
- Trust!
- When you know more and they came to hear it
- When you need to (and should) keep emotion at bay
- When you can't think and hit at the same time
- Home run!
- Coach's comments
- It's about the audience, first and always, in all ways!
- What a ninety-one-year-old knows
- What a professional magician knows
- What an eighth-grade teacher knows
- What engineers know
- Connection is never perfection
- What the professional comedian knows
- Audiences will react differently to the same story
- Avoid death by committee
- Yikes! a whole room full of
- When times go less well than planned
- People and groups who exhibit predictable challenges
- People who are disconnected
- Only one person to facilitate
- In your writing, especially when you need to persuade
- Gaining traction
- Keeping momentum
- When all else fails . . . people who won't change, no matter what
- Conclusion: now is the beginning of your new skill
- Appendix a: sure things : eight discussion topics that never fail
- Appendix b: four keys to making it easier
- Appendix c: momentum magic
- Appendix d: oops! when meetings don't go so well
- Appendix e: techniques for teleconference and virtual meeting facilitation.