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20171111234650.0 |
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130208s2013 caua s 001 0 eng d |
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|z 9781118375815 (pbk.)
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| 040 |
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|a CaPaEBR
|z 9781118420614 (e-book)
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| 050 |
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|a HF5718.22
|b .M328 2013eb
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| 100 |
1 |
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|a Maxey, Cyndi.
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| 245 |
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|a Fearless facilitation
|b the ultimate field guide to engaging (and involving!) your audience /
|c Cyndi Maxey and Kevin O'Connor.
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| 260 |
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|a San Francisco :
|b Jossey-Bass & Pfeiffer Imprints, Wiley,
|c 2013.
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| 300 |
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|a xx, 182 p. :
|b ill.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a Preface -- Acknowledgments -- About the authors -- Introduction -- Heard on the street : the audience does know! -- The audience doesn't lie -- It's about time! -- It all begins with courage -- Keys to facilitate fearlessly -- And on a final and very important note-- -- Organic facilitation -- Organic facilitation is less known -- Organic facilitation is healthier in the long run -- Organic facilitation takes time to perfect (or, actually, make appear imperfect) -- Intimacy is key -- The fourth wall -- The wall it's ok to break -- Food, fun, and safety -- Tools for your fearless tool bag -- Rules for breaking the wall -- Dance naked! : the wisdom is in the room -- How to work (and not work) the room -- How fred friedman broke the fourth wall -- Have fun with one or with one hundred -- Take it professionally, not personally -- As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way -- Be ready to adapt -- Know that you can't win them all -- Yes, facilitation works with very large audiences! -- Adapting to an unexpectedly small audience -- Coach's comments -- Dialogue not monologue (worse, duologue) -- Conversation is not easy for most -- Can you converse without a cocktail? -- Conversation: begin at the beginning -- The break is never really a break -- Dialogue during your meeting -- Dialogue post-meeting -- Coach's comments -- The set-up: making it happen -- The learning environment -- You can always facilitate, no matter the circumstances -- Lessons from one executive's transformation -- Coach's comments -- Listen live, then disappear! -- What oprah and larry know -- What the best do not do -- What the journalist uncovers -- What the orchestra conductor knows -- What the sales professional knows -- Really good facilitators use these questions -- Really good facilitators avoid these questions -- What listening live is not -- Timing is everything -- Your natural resources -- Coach's comments -- Go with it! -- Take what they give you -- Trust! -- When you know more and they came to hear it -- When you need to (and should) keep emotion at bay -- When you can't think and hit at the same time -- Home run! -- Coach's comments -- It's about the audience, first and always, in all ways! -- What a ninety-one-year-old knows -- What a professional magician knows -- What an eighth-grade teacher knows -- What engineers know -- Connection is never perfection -- What the professional comedian knows -- Audiences will react differently to the same story -- Avoid death by committee -- Yikes! a whole room full of-- -- When times go less well than planned -- People and groups who exhibit predictable challenges -- People who are disconnected -- Only one person to facilitate -- In your writing, especially when you need to persuade -- Gaining traction -- Keeping momentum -- When all else fails . . . people who won't change, no matter what -- Conclusion: now is the beginning of your new skill -- Appendix a: sure things : eight discussion topics that never fail -- Appendix b: four keys to making it easier -- Appendix c: momentum magic -- Appendix d: oops! when meetings don't go so well -- Appendix e: techniques for teleconference and virtual meeting facilitation.
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| 650 |
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0 |
|a Business presentations.
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| 700 |
1 |
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|a O'Connor, Kevin,
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
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|u http://site.ebrary.com/lib/ucy/Doc?id=10677734
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| 952 |
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|b 5a04615a6c5ad14ac1ee4b33
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