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00925nam a2200217 a 4500 |
| 001 |
1849425 |
| 005 |
20171111234633.0 |
| 008 |
131107s2013 enka o 001 0 eng d |
| 020 |
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|a 9781118770566(ebook)
|z 9781118662670
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| 020 |
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|a 9781118662656(ebook)
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| 040 |
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|a CaPaEBR
|b eng
|e rda
|
| 050 |
1 |
4 |
|a HF5415.335
|b .B586 2013eb
|e pn
|
| 100 |
1 |
|
|a Blunt, Carolyn.
|
| 245 |
1 |
0 |
|a Delivering effective social customer service :
|b how to redefine the way you manage customer experience and your corporate reputation /
|c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
|
| 300 |
|
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|a 1 online resource (252 pages) :
|b illustrations
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| 500 |
|
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|a Includes index.
|
| 650 |
|
0 |
|a Consumer satisfaction.
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| 650 |
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0 |
|a Customer relations
|x Management.
|
| 700 |
1 |
|
|a Hill-Wilson, Martin.
|
| 856 |
4 |
0 |
|a Ward, Andrew.
|u http://site.ebrary.com/lib/ucy/Doc?id=10788038
|
| 952 |
|
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|a CY-NiOUC
|b 5a045f886c5ad14ac1edfd62
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
