Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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| Format: | Book |
| Language: | English |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10788038 |
| Item Description: | Includes index. |
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| Physical Description: | 1 online resource (252 pages) : illustrations |
| ISBN: | 9781118770566(ebook) 9781118662656(ebook) |