Description: Customer relationship management

Corporate Author:	ebrary, Inc.
Other Authors:	Raab, Gerhard.
Format:	Book
Language:	English
Published:	Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008.
Subjects:	Customer relations > Management.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10362159

Physical Description:	ix, 204 p. : ill.
Bibliography:	Includes bibliographical references and index.