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00823nam a2200229 a 4500 |
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1822274 |
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20171111234607.0 |
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990727s1999 inua sb 001 0 eng |
| 020 |
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|z 155753182X (pbk. : alk. paper)
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| 040 |
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HE8788
|b .A57 1999eb
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| 100 |
1 |
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|a Anton, Jon.
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| 245 |
1 |
0 |
|a Call center performance enhancement using simulation and modeling
|c Jon Anton, Vivek Bapat, Bill Hall.
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| 260 |
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c c1999.
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| 300 |
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|a ix, 134 p. :
|b ill.
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| 490 |
1 |
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|a Customer access management
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Call centers.
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| 700 |
1 |
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|a Bapat, Vivek,
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10106693
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| 952 |
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|a CY-NiOUC
|b 5a045c806c5ad14ac1ed8d5f
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
