The real-time contact center
| Main Author: | |
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
New York, NY :
AMACOM Books,
c2005.
|
| Edition: | 1st ed. |
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10120156 |
| Physical Description: | xv, 221 p. : ill. |
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| Bibliography: | Includes bibliographical references and index. |