Cover Image

Business service management best practices

Main Author: Darmawan, Budi.
Corporate Author: International Business Machines Corporation. International Technical Support Organization.
Other Authors: Cox, Kimberly., Ragab, Bahaeldin.
Format: Book
Language:English
Published: Austin, TX : IBM, International Technical Support Organization, c2004.
Edition:1st ed.
Series:IBM redbooks
Subjects:
Business > Data processing > Management.
Electronic commerce > Management.
Information technology > Management.
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10112942

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