Description: Business service management best practices

Main Author:	Darmawan, Budi.
Corporate Author:	International Business Machines Corporation. International Technical Support Organization.
Other Authors:	Cox, Kimberly., Ragab, Bahaeldin.
Format:	Book
Language:	English
Published:	Austin, TX : IBM, International Technical Support Organization, c2004.
Edition:	1st ed.
Series:	IBM redbooks
Subjects:	Business > Data processing > Management. Electronic commerce > Management. Information technology > Management.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10112942

Item Description:	"June 2004."
Physical Description:	xii, 170 p. : ill.
Bibliography:	Includes bibliographical references (p. 165-166) and index.