Research in e-service

Corporate Author: ebrary, Inc.
Other Authors: de Ruyter, Dr. Ko.
Format: Book
Language:English
Published: Bradford, England : Emerald Group Publishing, c2002.
Series:International Journal of Service Industry Management. No. 5 ; Vol. 13
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10052791

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