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01404nam a2200277 a 4500 |
| 001 |
1779000 |
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20171111234526.0 |
| 008 |
090202s2009 cau sb 001 0 eng |
| 020 |
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|z 9781576759011 (pbk. : alk. paper)
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| 040 |
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|a CaPaEBR
|z 1576759016 (pbk. : alk. paper)
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| 050 |
1 |
4 |
|a HD59.2
|b .K34 2009eb
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| 100 |
1 |
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|a Kador, John.
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| 245 |
1 |
0 |
|a Effective apology
|b mending fences, building bridges, and restoring trust /
|c John Kador.
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| 250 |
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|a 1st ed.
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| 260 |
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|a San Francisco :
|b Berrett-Koehler Publishers,
|c 2009.
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| 300 |
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|a 273 p.
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| 490 |
1 |
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|a A BK business book
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| 504 |
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|a Includes bibliographical references (p. 243-251) and index.
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| 505 |
0 |
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|a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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| 650 |
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0 |
|a Corporate image.
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| 650 |
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0 |
|a Apologizing.
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| 650 |
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0 |
|a Corporations
|x Public relations.
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| 650 |
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0 |
|a Business communication.
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| 710 |
2 |
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|a ebrary, Inc.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10315417
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| 952 |
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|a CY-NiOUC
|b 5a04567a6c5ad14ac1ecd9ef
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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