Effective apology mending fences, building bridges, and restoring trust /
| Main Author: | |
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Berrett-Koehler Publishers,
2009.
|
| Edition: | 1st ed. |
| Series: | A BK business book
|
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10315417 |
| Physical Description: | 273 p. |
|---|---|
| Bibliography: | Includes bibliographical references (p. 243-251) and index. |