Working with difficult people

Main Author: Lundin, William, 1923-
Corporate Author: ebrary, Inc.
Other Authors: Lundin, Kathleen,
Format: Book
Language:English
Published: New York : AMACOM, c2009.
Edition:2nd ed.
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10271807
Table of Contents:
  • How difficult are you?
  • Stop, look, and listen
  • Maximizing your power
  • It's not (always) personal, it's (often) business
  • Planning your strategy
  • Working with difficult superiors
  • Working with difficult subordinates
  • Corporate culture and difficult people
  • Mean and angry
  • Suspicious
  • Pessimists
  • Cynics
  • Shy and quiet
  • How do I love me?
  • Extreme competitiveness
  • Overcontrolling
  • It takes two to make a toady
  • Lessons: handling all kinds of difficult people.