Measuring customer satisfaction/
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Menlo Park, Calif.:
Crisp Publications,
[c1993]
|
| Series: | A fifty-minute series book
|
| Subjects: |
| Item Description: | "A guide to managing quality service" -- cover. |
|---|---|
| Physical Description: | ix, 112 p. : ill. ; 26 cm. |
| ISBN: | 1560521783 |