AMA handbook for customer satisfaction: research, planning, and implementation/
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
Customer satisfaction Lincolnwood, Ill.:
NTC Business Books,
c1994
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| Subjects: |
| Item Description: | At head of title: American Marketing Association. |
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| Physical Description: | viii, 231 p. ; 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0844235865 |