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00844nam a2200229 a 4500 |
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20171111234317.0 |
| 008 |
960322s1995 cy da er 000 u eng d |
| 020 |
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|a 0471960667
|q pbk
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| 040 |
|
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|a CY
|b University of Cyprus
|e AACR-2
|
| 050 |
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|a HD9980.5.U53 1995
|
| 245 |
1 |
0 |
|a Understanding services management/
|c edited by William J. Glynn and James G. Barnes
|
| 260 |
|
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|a Chichester:
|b Wiley,
|c c1995
|
| 300 |
|
|
|a xxvi, 485 p. :
|b ill. ;
|c 24 cm.
|
| 500 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 650 |
|
0 |
|a Customer Services
|x Marketing
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
1 |
|
|a Glynn, William J.
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| 700 |
1 |
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|a Barnes, James G.
|
| 952 |
|
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|a CY-NiOUC
|b 5a043e206c5ad14ac1ea3202
|c 998a
|d 945l
|e HD9980.5.U53 1995
|t 1
|x m
|z Books
|
