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| LEADER |
00878nam a2200217 a 4500 |
| 001 |
1509040 |
| 005 |
20171111233604.0 |
| 008 |
050217s2001 cy da r 000 u eng d |
| 020 |
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|a 083890789X
|q pbk.
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| 020 |
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|a 9780838907894
|q pbk.
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| 040 |
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|a CY
|b University of Cyprus
|e AACR2
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| 050 |
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|a Z711.H455 2001
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| 100 |
1 |
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|a Hernon, Peter
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| 245 |
1 |
0 |
|a Delivering satisfaction and service quality:
|b a customer-based approach for libraries/
|c Peter Hernon and John R. Whitman
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| 260 |
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|a Chicago ;
|b American Library Association,
|c 2001
|a London:
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| 300 |
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|a xiv, 181 p. :
|b ill. ;
|c 28 cm.
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| 504 |
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|a Includes bibliography (p. 171-175) and index.
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| 650 |
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0 |
|a Reference services (Libraries)
|x Management
|z United States
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| 650 |
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0 |
|a Consumer satisfaction
|z United States
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| 700 |
1 |
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|a Whitman, John R.
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| 952 |
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|a CY-NiOUC
|b 5a042af56c5ad14ac1e823c2
|c 998a
|d 945l
|e Z711.H455 2001
|t 1
|x m
|z Books
|
