|
|
|
|
LEADER |
00687nam a2200193 a 4500 |
001 |
1473334 |
005 |
20171111233532.0 |
008 |
080218s2000 cy a b 001 0 eng d |
020 |
|
|
|a 0766814157
|q pbk.
|
040 |
|
|
|a DLC
|
050 |
0 |
0 |
|a TX911.3.C8
|b F67 2000
|
100 |
1 |
|
|a Ford, Robert C.
|
245 |
1 |
0 |
|a Managing the guest experience in hospitality /
|c Robert C. Ford, Cherrill P. Heaton.
|
260 |
|
|
|a New York :
|b Delmar/ Thomson Learning,
|c 2000.
|
300 |
|
|
|a 432 p. :
|b ill. ;
|c 24 cm.
|
504 |
|
|
|a Includes bibliographical references and index.
|
650 |
|
0 |
|a Hospitality industry
|x Customer services.
|
700 |
1 |
|
|a Heaton, Cherrill P.
|
952 |
|
|
|a CY-LiCUT
|b 5a01a50e6c5ad14ac1e778b9
|c 945l
|d 998a
|e -
|t 1
|x m
|z Books
|