Managing the guest experience in hospitality /

Main Author: Ford, Robert C.
Other Authors: Heaton, Cherrill P.
Format: Book
Language:English
Published: New York : Delmar/ Thomson Learning, 2000.
Subjects:
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245 1 0 |a Managing the guest experience in hospitality /  |c Robert C. Ford, Cherrill P. Heaton. 
260 |a New York :  |b Delmar/ Thomson Learning,  |c 2000. 
300 |a 432 p. :  |b ill. ;  |c 24 cm. 
504 |a Includes bibliographical references and index. 
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