Description: Services management :

Main Author:	Kandampully, Jay A.
Format:	Book
Language:	English
Published:	Upper Saddle River : Pearson/ Prentice Hall, 2006.
Subjects:	Hospitality industry > Management.

Physical Description:	378 p. : ill. ; 23 cm
Bibliography:	Includes bibliographical references and index.
ISBN:	0131916548