Description: A guide to help desk concepts /

Main Author:	Knapp, Donna
Format:	Book
Language:	English
Published:	Cambridge, Mass ; Course Technology , c1999 . London :
Subjects:	Computer service industry Computer technical support Management information systems

Physical Description:	xvi, 256 p. : ill., ports ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0760071500