Real time :preparing for the age of the never satisfied customer /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass :
Harvard Business School Press ,
c1997 .
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| Subjects: |
| Physical Description: | xi, 204 p. : ill. ; 22 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. 183-187) and index. |
| ISBN: | 0875847943 |