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|a HC79.I55
|b D37 1993
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|2 20
|a 338/.064
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|a Davenport, Thomas H.
|d 1954-
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|a Process innovation :reengineering work through information technology /
|c Thomas H. Davenport
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| 260 |
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|a Boston, Mass :
|b Harvard Business School Press ,
|c c1993 .
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| 300 |
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|a x, 337 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index.
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|a The nature of process innovation
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|a Selecting processes for innovation
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|a Information technology as an enabler of process innovation
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|a Processes and information
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|a Organizational and human resource enablers of process change
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|a Creating a process vision
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|a Understanding and improving existing processes --Designing and implementing the new process and organization
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|a Process innovation and the management of organizational change
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|a Implementing process innovation with information technology
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|a Product and service development and delivery processes
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|a Customer-facing processes
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|a Management processes
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|a Summary and conclusions
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|a Appendix A: Companies involved in the research
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|a Appendix B: The origins of process innovation .
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|a Information technology
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|a Organizational change
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|a Production engineering
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|a Reengineering (Management)
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|a Technological innovations
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| 952 |
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|a GR-AtTEI
|b 59cc7e506c5ad13446fd216c
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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