Change or die : the business process improvement manual /
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| Format: | Book |
| Language: | English |
| Published: |
Boca Raton, FL :
CRC Press,
2013 .
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| Physical Description: | xxxii, 346 p. : ill. ; 23 cm. + CD-ROM (4 3/4 in.) |
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| Bibliography: | Includes bibliographical references (p. 323-325) and index. |
| ISBN: | 9781466512511 |