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01193nam a2200169 a 4500 |
| 001 |
708519 |
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20171111231047.0 |
| 008 |
141020s2015 cau b 001 0 eng d |
| 020 |
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|a 9781446246955(pbk.)
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| 082 |
0 |
4 |
|2 23
|a 647.94068
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| 100 |
1 |
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|a Wood, Roy.
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| 245 |
1 |
0 |
|a Hospitality management :
|b a brief introduction /
|c Roy Wood.
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| 300 |
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|a 191 p. ;
|c 24 cm
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| 504 |
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|a Includes bibliographical references and index
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| 505 |
0 |
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|a Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
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| 650 |
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0 |
|a Hospitality industry
|x Management
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| 952 |
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|a GR-ThIHU
|b 59cc219f6c5ad13446f8ada2
|c 998a
|d 945l
|e 647.94068 WOO
|t 1
|x m
|z Books
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