Staff View: Bag the elephant! :

Main Author:	Kaplan, Steve, 1960-
Format:	Book
Language:	English
Published:	New York : Workman Publishing, c2008
Subjects:	Consumer satisfaction Success in business Target marketing


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008	090826s2008 nyua 001 0 eng d
020			\|a 9780761145240
082	0	4	\|2 22 \|a 658.812
100	1		\|a Kaplan, Steve, \|d 1960-
245	1	0	\|a Bag the elephant! : \|b how to win & keep big customers / \|c by Steve Kaplan
260			\|a New York : \|b Workman Publishing, \|c c2008
300			\|a xix, 188 p. : \|b ill. ; \|c 24 cm
500			\|a Includes index
650		0	\|a Consumer satisfaction
650		0	\|a Success in business
650		0	\|a Target marketing
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