Out of the crisis /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass. :
Massachusetts Institute of Technology, Center for Advanced Engineering Study,
c1986.
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| Subjects: |
Table of Contents:
- Chain reaction: quality, productivity, lower costs, capture the market
- Principles for transformation of western management
- Diseases and obstacles
- When? how long
- Questions to help managers
- Quality and the consumer
- Quality and productivity in service organizations
- Some new principles of training and leadership
- Operational definitions, conformance, performance
- Standards and regulations
- Common causes and special causes of improvement, stable system
- More examples of improvement downstream
- Some disappointments in great ideas
- Two reports to management
- Plan for minimum average total cost for test of incoming materials and final product
- Organization for improvement of quality and productivity
- Some illustrations for improvement of living.