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01786nam a2200229 a 4500 |
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20171111230013.0 |
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020905s2003 enka b 001 0 eng d |
| 020 |
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|a 9780761969044 (pbk.)
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|a UKM
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| 050 |
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|a HD62.15
|b .K453 2003
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| 082 |
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4 |
|2 21
|a 658.4010941
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| 100 |
1 |
4 |
|a Kelemen, Mihaela,
|d 1968-
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| 245 |
1 |
4 |
|a Managing quality :
|b managerial and critical perspectives /
|c Mihaela Kelemen.
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| 260 |
1 |
4 |
|a London, England :
|b SAGE,
|c 2003.
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| 300 |
1 |
4 |
|a xi, 209 p. :
|b ill. ;
|c 25 cm.
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| 504 |
1 |
4 |
|a Includes bibliographical references (p. [186]-199) and index.
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| 505 |
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4 |
|a 1. Re-defining quality -- 2. The origin and evolution of quality management -- 3. Quality in contemporary organizations -- 4. The management of quality in manufacturing, service and public sectors -- 5. Quality standards, certification and awards -- 6. Quality costs -- 7. Quality control and assurance -- 8. Total quality management -- 9. Business process re-engineering -- 10. Leadership, teamwork and organizational culture -- 11. The morality and ethics of quality -- 12. Making quality critical -- Case Study 1. Quality management in the British National Health Service -- Case Study 2. Statistical process control in the National Health Service -- Case Study 3. Team leadership in a UK logistics factory -- Case Study 4. New technology and customer satisfaction -- Case Study 5. Managing quality through internal marketing : the case of the UK retail banking sector -- Case Study 6. Quality standards and the journey to total quality : the case of Inscom UK.
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| 650 |
1 |
4 |
|a Total quality management
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| 650 |
1 |
4 |
|a Total quality management
|z Great Britain.
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| 650 |
1 |
4 |
|a Total quality management
|z Great Britain
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| 952 |
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|a GrThPMO
|b 59b011406c5ad17d7e5ac677
|c 952a
|d 9528
|e HD62.15.K453 2003
|t 7
|x m
|z Books
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