Services management : an integrated approach /
| Other Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England :
Financial Times Prentice Hall,
2003.
|
| Edition: | 2nd ed. |
| Subjects: |
| Item Description: | Previous ed.: London : Pitman, 1998. |
|---|---|
| Physical Description: | xxvi, 529 p. : ill. ; 25 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 027367353X |