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00808nam a2200229 a 4500 |
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20171111230010.0 |
| 008 |
060508s2006 enka b 001 0 eng |
| 020 |
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|a 9781412929523 (hbk.)
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| 020 |
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|a 1412929520 (hbk.)
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| 020 |
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|a 9781412929530 (pbk.)
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| 040 |
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|a DLC
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| 050 |
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|a HD9980.5
|b .H65 2006
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| 100 |
1 |
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|a Hollins, Bill
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| 245 |
1 |
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|a Managing service operations :
|b design and implementation /
|c Bill Hollins and Sadie Shinkins.
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| 260 |
1 |
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|a London :
|b Sage Publications,
|c 2006.
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| 300 |
1 |
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|a xii, 299 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
1 |
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|a Includes bibliographical references (p. [289]-296) and index.
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| 650 |
1 |
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|a Service industries
|x Management
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| 650 |
1 |
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|a Work design
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| 700 |
1 |
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|a Shinkins, Sadie.
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| 952 |
|
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|a GrThPMO
|b 59b00e3c6c5ad17d7e5ab981
|c 952a
|d 9528
|e HD9980.5.H65 2006
|t 7
|x m
|z Books
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