Table of Contents: Business performance through lean six sigma :

Main Author:	Schutta, James T., 1944-
Format:	Book
Language:	English
Published:	Milwaukee, WI : ASQ Quality Press, 2006.
Subjects:	Organizational effectiveness Six sigma (Quality control standard) Customer relations Production management > Quality control Knowledge workers Organizational change

Table of Contents:

Introduction
Basic concepts required for the Lean Six Sigma implementation process
Pillar one : market and customer knowledge
Pillar two : leadership commitment and business needs
Pillar three : the strategic planning process and project alignment
Pillar four : the training and consulting requirements
Pillar five : the DMAIC, DMADVIC, and Lean processes
Pillar six : voice of the customer
Pillar seven : quality function deployment
Pillar eight : process mapping and customer and process measures
Pillar nine : process capability and analysis
Pillar ten : process solutions and improvements
Pillar eleven : maintaining the improvement
Pillar twelve : planning for financial returns, recognition, and rewards
The new paradigm of Six Sigma
The knowledge worker and Six Sigma
The tool sets used for diverse industries
The pitfalls of implementation
The successes that can be achieved with Lean Six Sigma and the knowledge worker
Evaluating the Six Sigma process
The Lean involvement with Six Sigma
Integration of the Malcolm Baldridge National Quality Award, Lean, and Six Sigma
Conclusions.