Managing in the service economy /

Main Author: Heskett, James L.
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, 1986.
Subjects:
Item Description:Includes index.
Physical Description:viii, 211 p. : ill. ; 25 cm.
Bibliography:Bibliography: p. 195-204.
ISBN:0875841309 (alk. paper)