Description: Service operations management /

Main Author:	Schmenner, Roger W., 1947-
Format:	Book
Language:	English
Published:	Englewood Cliffs, N.J. : Prentice Hall, c1995.
Subjects:	Service industries > Management

Physical Description:	xiv, 406 p. : ill. ; 24 cm.
Bibliography:	Includes bibliographical references (p. 398-401) and index.
ISBN:	002406811X