Description: The service management course :

Main Author:	Sasser, W. Earl.
Other Authors:	Hart, Christopher W. L., Heskett, James L.
Format:	Book
Language:	English
Published:	New York : Free Press, c1991.
Subjects:	Service industries > Management

Physical Description:	x, 977 p. : ill. ; 26 cm.
Bibliography:	Includes bibliographical references.
ISBN:	0029140919